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Customer Service

We value our customers.  ENTEK is known worldwide for outstanding service. As proud as we are of delivering superior products and technical service, it’s our dedication to our customers that keeps them coming back.

Technical Service

ENTEK’s foundation in producing separator enveloping equipment provides a strong legacy of knowledge and experience with the demands on a battery separator. ENTEK Account Managers and Technical Service professionals provide a variety of services and value. These include on-site separator usage visits, ENTEK Separator 101 seminars, participating in customer led continuous improvement workshops and coaching on how to best use your enveloping equipment to increase throughput and minimize in-process defects.

Quality

ENTEK Customer Service - QualityENTEK manufactures polyethylene battery separators for lead-acid battery applications to the highest standards. Our Global Enterprise Management System (GEMS) houses the documentation and data systems that assure quality is our highest priority. Through Standard Operating Procedures (SOP), Statistical Process Control (SPC), Rigorous Testing and Minitab Data Analysis, we ensure repeatability and reproducibility to our customers’ specifications, while striving for continuous improvement.

In the UK, ENTEK International Ltd. is certified ISO 9001:2008 and ISO 14001:2004. In the US, ENTEK International LLC is certified ISO 9001:2015.  We continue to push our quality systems forward incorporating IATF 16949:2016 elements, including APQP, FMEA, SPC, MSA and PPAP under AIAG (Automotive Industry Action Group) guidelines.


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