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Customer Service

ENTEK values our customers. We are known worldwide for not only our superior product offerings, but also for our outstanding people focused customer service. From technical service to the assurance given by our quality teams and systems, ENTEK knows business starts with great products and technology, and our people centered service keeps customers coming back.

Technical Service

The ENTEK research, development, quality and engineering teams are focused on designing products and services that deliver a strong value proposition to customers.  ENTEK and its regional representatives respond quickly to customer requests in the lithium-ion battery market.  ENTEK is willing to customize separator products for specific customer applications.  It is not unusual for ENTEK personnel to speak with a customer one week and have a production trial the following week to create a new separator for evaluation.  Responsiveness, transparency, and technical leadership are part of the commitment that ENTEK has to its lithium-ion customers

Quality

ENTEK Lithium-Ion Separators manufactures separators for Lithium applications to the highest standards. Our Global Enterprise Management System (GEMS) houses the documentation and data systems that assure quality is our highest priority. We are customer focused, driving our internal standards to ensure we meet and exceed our customers’ expectations. Through Standard Operating Procedures (SOP), Statistical Process Control (SPC), Rigorous Testing and Minitab Data Analysis, we ensure repeatability and reproducibility to our customers’ specifications, while striving for continuous improvement.

We are ISO 9001:2008 certified and continue to push our quality systems forward incorporating TS 16949:2009 elements, including APQP, FMEA, SPC, MSA and PPAP under AIAG (Automotive Industry Action Group) guidelines.


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