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Executive’s Corner

Customer Support

Welcome to the latest issue of Extrusion Solutions.

A Commitment to Customers

In this issue of Extrusion Solutions, you will see some news about what we’re doing to improve our overall customer support.

First, we have expanded our Customer Support Department and have hired Darla Bulmer to lead this function at ENTEK (see article on p. 3).  Darla is a veteran Customer Support professional who has led teams at General Motors and Hewlett-Packard to proactively support customer needs.

A great example of this – ‘proactively supporting customer needs’ – is outlined on our page 1 story.  The new ‘Health & Wellness Checks’ program that our Customer Support Department has implemented is a great way to help our customers get the best performance possible out of their ENTEK machinery and equipment.  At the same time, it will help them prevent costly downtime issues.

ENTEK is a company that is fully committed to Customer Support.  It is an ongoing priority here, and we will continue to do all we can to ensure our customers’ satisfaction and success.

Turnkey Manufacturing Plants

In our last issue of Extrusion Solutions, I wrote about how ENTEK stands apart from other suppliers in the plastics industry because we do much more than sell machinery and equipment.  A big part of our business is helping customers expand their manufacturing operations.

We have seen tremendous growth in this area, and more and more customers are turning to ENTEK to help them design, build and commission complete plant operations.  In fact, in 2019 we have seen some of the biggest orders in our 21-year history from customers looking for turnkey plant support.

ENTEK has the experienced technical and support personnel you need to guide your expansion project through to successful completion.  Put our expertise to work for you.  See the article on p. 4 to learn more about the many ways ENTEK can help you expand and grow your business.

Additional Sales Support

Lastly, I wanted to write a few words about a long-time ENTEK employee who has recently been promoted to the new position of Sales Engineer (see the article on p. 4).

I hired Al Bailey back in 1995, when he joined our company as a Controls Engineer.   Shortly after Al joined ENTEK, ENTEK decided to open its Extruders division.  Al was an instrumental part of the team that worked on the design and launch of the first ENTEK Extruder, which was launched in 1998.

For almost 25 years,  Al has worked tirelessly to support ENTEK’s customers worldwide.  In his new role as Sales Engineer, he is a great resource for our sales team and our customers, where his project management and turnkey plant expertise will help fuel our growth and success in this important area.

Thank you to all of our customers for their continued support.

As always, I encourage you to contact me anytime at khanawalt@entek.com.


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